Personalize your AI assistants
without exposing customer data.
Live Profile extracts preference and behavior signals from customer interactions, providing AI with the context it needs while keeping personal data protected.
The Problem
Every company wants their AI to recognize returning customers. The straightforward approaches create problems.
Direct data exposure
Send customer history directly to the AI. Creates compliance challenges and exposes sensitive data to third-party models.
Zero-context approach
Avoid data exposure entirely, but your AI treats every customer the same. No recognition, no adaptation.
Recognition Without Exposure
Live Profile sits between your data and your AI. It converts what you know about customers into how to approach them, without exposing the underlying data to your AI.
Live Profile
Store an anonymized, continuously evolving preference and behavioral profile. Provides personalization resulting in faster issue resolutions and customer satisfaction, all without exposing sensitive data.
The tradeoff
Customer data enables personalization but creates liability. Going without data is safe but limits your AI. Live Profile gives you both.
Data Exposure Risk
What if the data is accessed?
Personalization Quality
How well does AI adapt?
Third-Party AI Readiness
Ready for cloud AI deployment?
Also supports in-house deployment
Learns everything. Stores nothing.
Profiles update continuously from every interaction with your business, while ensuring privacy by default.
Customer data
Anchors (Customizable)
PII stripped before ingestion
Names, emails, identifiers never enter the system
Traits learned continuously
Profile evolves with each interaction, but does not accumulate data
Nothing to leak
No transcripts, no conversation history, no plaintext data stored
AI Steering
User Profile #847291
Natural Language Extraction
Communicate in detail and be thorough. Prioritize self-service tools and independent problem-solving. For decisions, provide guided recommendations rather than raw facts.
APPI & GDPR Compliant
Built for regulatory compliance with data residency in Tokyo
Model agnostic
Works with Claude, GPT, Llama, or your own models
Built for real use
Powering Rikai, our own consumer app, first
Deploy your way
Choose the deployment model that fits your requirements
Cloud
Hosted, multi-tenant. Fastest to start.
- • API integration in hours
- • Managed infrastructure
Dedicated
Isolated infrastructure for enterprise security.
- • Single-tenant isolation
- • Your cloud account
Self-hosted
Your infrastructure. Data sovereignty.
- • Complete control
- • Air-gapped option available